Shipping policy

Order Processing: All orders are processed within 0-2 business days after purchase.
Estimated Shipping Time: Delivery typically takes 7 - 12 business days depending on your location.
Tracking Update: If you have received a shipment notification, please allow 1 to 6 working days for the tracking information to sync and update in the system.

We are not responsible if a package is undeliverable due to missing, incomplete, or incorrect destination information provided at checkout.
We do our best to avoid errors by verifying shipping information with every customer in the order confirmation email. Please review it carefully.

If an item is marked as "Successfully Delivered" by your local postal service (e.g., USPS, Canada Post, etc.) to the correct address but you have not received it, please take the following steps:
1. Contact your local post office immediately.
2. Obtain a formal affidavit or police report for a lost/stolen package.
Upon receipt of the official documentation, we will endeavour to resend a replacement order at our discretion.
Note: In this specific scenario, we do not issue monetary refunds; we only provide replacements.

Duties & Taxes: Customers are responsible for any customs fees, import duties, or taxes incurred in their destination country.
Refusal of Delivery: If a package is refused by the customer or no attempt is made to claim it in the destination country, we reserve the right to abandon the package.
In such cases, we will not be responsible for any refunds or return shipping costs.

Each case is unique. If you need assistance, please contact us ASAP:

Email: support@shapermens.com
Please include your Order Number and all relevant tracking information in your inquiry.